FAQs

Q: How long does shipping take?
A: For Australian orders, standard shipping takes 3–5 business days and Express takes 1-2 business days. International delivery times vary.

Q: Do you ship internationally?
A: Yes, we offer international shipping. Rates are calculated at checkout.

Q: Can I return or exchange an item?
A: Yes, only on faulty items.
Note: Custom-made items cannot be returned or exchanged.

Q: What if my size is not listed?
A: Please reach out to us - we may be able to customise your jilbab.

Q: Are the jilbabs handmade?
A: Many of our pieces are handmade in Australia using premium Korean jersey.

Q: How do I care for my jilbab?
A: Wash cold on a delicate cycle. Use a wash bag and avoid tumble drying. See our Composition & Care page for full details.

Q: How can I contact you?
A: Visit our Contact Us page or reach out via WhatsApp for fast responses.