Refund policy

NO REFUNDS

Once your order has been submitted (IN PERSON or ONLINE), we strictly do NOT offer any refunds. Only exchanges (Approval is required) or store credit / gift card (Seamless jilbab gift card), if eligible.


Change of Mind

Due to strict hygiene standards, we are unable to offer exchanges or credit on jilbabs that have been worn or due to change of mind. This policy helps us ensure all garments meet the highest standards of cleanliness and safety. While also ensuring we avoid having our time & efforts wasted.  
We appreciate your understanding and cooperation.

 

Shipping
To return your product, after an exchange or credit / gift card has been approved. Please contact us on 0452282165 for the correct return address. Please be aware, you are responsible for the return shipping costs.

Damaged Items

If your order arrives damaged, please follow these steps:

  1. Contact Us:
    Notify us within 7 days of receiving your order via phone or DM.
    (If you're unwell or travelling, someone may act on your behalf.)

  2. Return Authorisation:
    Please wait for approval and instructions before returning any item.
    Unauthorised returns cannot be accepted.

  3. Return Deadline:
    Once authorised, return the item within 7 days.
    (A family member or friend may return it for you if needed.)

  4. Condition of Return:
    The item must be unworn, unwashed, and in original condition.

  5. Exchange or credit:
    If eligible credit will be issued by way of a online gift card OR
    An exchange can be offered, subject to stock & colour availability.

  6. Exclusions:
    The following items are not eligible for exchange or credit, unless damaged on arrival:

    • Sale items

    • Custom-made pieces

    • Adjusted items (e.g. stitched head, tight sleeves, shortened lengths)

Need help or have an enquiry?
Contact us 0452282165 - we’re here to support you.